Pharmacy Liaison Specialist

6 days ago


Worcester, Massachusetts, United States Shields Health Solutions LLC Full time
About the Role

We are seeking a highly motivated and self-starting Pharmacy Liaison Specialist to join our team at Shields Health Solutions LLC. As a Pharmacy Liaison Specialist, you will play a critical role in providing integrated support to patients and pharmacists, ensuring a seamless continuum of medication adherence support.

Key Responsibilities
  • Provide Legendary Care to hospital patients by delivering a full suite of custom medication management services.
  • Work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone.
  • Educate prospective pharmacy patients on how hospital services improve their overall care.
  • Support outpatient retail and specialty prescription medication needs.
  • Grow the specialty pharmacies patient population.
  • Ensure patients remain on track with medication regimens, including outbound therapy/medication adherence check-ups and securing refill prescriptions.
  • Communicate effectively with the centralized Patient Service Center regarding refill reports, zero-fill reports, monthly outstanding reports, and appointment lists.
  • Help develop new processes to ensure smooth operations and patient care.
  • Identify medications requiring special storage and/or handling, such as hazardous medications and/or refrigerated medication.
  • Identify supplies necessary for select medications, including sharps containers, needles/syringes, alcohol swabs, and Band-Aids.
  • Answer, resolve, and triage inbound inquiries.
  • Perform refill reminder calls under the supervision of a pharmacist.
  • Resolve insurance-related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
  • Ensure appropriate documentation in all required systems/tracking mechanisms.
  • Manage, organize, and update relevant data using database applications.
  • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
  • Identify trends, resolve problems, recommend improvements, and implement change.
  • Actively participate in process improvement initiatives.
  • Act as a value-added business partner to stakeholders throughout the organization.
  • Protect the organization's value by keeping information confidential.
  • Update knowledge by participating in educational opportunities, reading professional publications, maintaining networks, and participating in professional organizations.
  • Be willing to do whatever is necessary for the betterment of the Company.
Requirements
  • State registration as a pharmacy technician is required.
  • Nationally certified as a CPhT or equivalent is strongly preferred but not required.
  • 2 years of experience as a Pharmacy Technician is required, with 3-5 years of experience preferred.
  • A High School Diploma or GED is required.
What We Offer

As a Pharmacy Liaison Specialist at Shields Health Solutions LLC, you will have the opportunity to work in a fast-paced and dynamic environment, providing critical support to patients and pharmacists. You will be part of a close-knit team that values collaboration, innovation, and excellence. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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