Triage Case Management Specialist

1 week ago

Worcester, Massachusetts, United States South Middlesex Opportu Full time
Job Overview

POSITION SUMMARY

The Triage Case Management Specialist is responsible for delivering comprehensive case management services to individuals experiencing housing instability at the Emergency Triage Center. This role involves conducting thorough assessments of service needs and collaborating with clients to create personalized Self-sufficiency Plans aimed at achieving greater independence and stable housing solutions.

BENEFITS OF WORKING WITH SOUTH MIDDLESEX OPPORTUNITIES

  • Flexible working hours promoting a healthy work-life balance with a standard 35-hour work week.
  • Generous Paid Time Off policy, allowing full-time employees to earn up to 3 weeks of vacation, 2 weeks of sick leave, and 12 paid holidays within the first year.
  • Employer-sponsored Life Insurance, Accidental Death & Dismemberment, and Long-Term Disability coverage after 6 months of employment.
  • Choice of two comprehensive medical plans with employer cost-sharing, covering 79% of premiums.
  • Dental insurance with orthodontic coverage, with 75% of premiums covered by the employer.
  • Vision insurance through EyeMed.
  • 403(B) Retirement Plan with immediate company matching contributions.
  • Additional voluntary benefits including Term and Whole Life Insurance, Accident Insurance, Critical Illness coverage, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, and Tuition Reimbursement.

KEY RESPONSIBILITIES

  • Conduct intensive case management assessments for individuals facing housing crises at the assessment center.
  • Complete all necessary documentation and gather required information to ensure accurate emergency housing and service needs evaluations.
  • Adhere to contracts, organizational policies, and regulatory guidelines.
  • Act as a liaison between clients and other social service providers, housing staff, or municipal representatives.
  • Document initial service needs across nine critical areas: Health, Housing, Substance Abuse, Mental Health, Employment, Legal, Benefits, and Domestic Violence.
  • Provide orientation to clients, facilitating their transition towards enhanced self-sufficiency and independent living.
  • Maintain confidentiality, establish boundaries, and ensure compliance with program rules and regulations.
  • Keep precise and timely case notes and update service plans as necessary.
  • Assist clients in scheduling appointments and arranging transportation, including providing transport when needed.
  • Engage with clients to understand and address their needs, whether within or outside the scope of the role.
  • Participate in engagement team meetings and communicate effectively with clients and staff across departments.
  • Safeguard the confidentiality of client, employee, and agency information in line with legal and funding requirements.
  • Ensure compliance with program, agency, and funding mandates, as well as organizational policies.
  • Perform other duties as assigned.

QUALIFICATIONS AND SKILLS

  • Bachelor's Degree or a minimum of three years of experience in Human Services or a related field; CADAC certification is preferred.
  • Understanding and sensitivity towards low-income individuals from diverse backgrounds.
  • Ability to collaborate effectively as part of a dynamic team.
  • Strong assessment, advocacy, and case management skills.
  • Reliable transportation and a valid driver's license in Massachusetts, meeting insurance requirements.
  • Bi-lingual candidates are preferred.

ORGANIZATIONAL STRUCTURE

  • This position reports directly to the Triage Services Manager.
  • There are no direct reports associated with this role.

PHYSICAL DEMANDS

  • Must be able to drive.

WORK ENVIRONMENT

Travel to various locations within Massachusetts is required. The Triage Case Management Specialist will have direct or incidental contact with clients served by the organization in various programs funded or administered through relevant health and human services offices. A successful background check is a prerequisite for this position.

South Middlesex Opportunities is an equal opportunity employer committed to fostering diversity in the workplace.

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