Sales and Marketing Operations Director

2 weeks ago


Gatlinburg, Tennessee, United States Holiday Inn Club Vacations Full time
Job Overview

This is a challenging role that requires exceptional leadership skills to oversee a team of Sales Support Associates. The successful candidate will act as a liaison between the ancillary sales support teams, identifying opportunities to reduce sale rescissions and resolving guest and owner related challenges.

The ideal candidate will work closely with Quality Assurance Officers to improve sales performance, collaborate with sales management and sales support team members to resolve customer service issues, and assist in coaching Sales Consultants for continuous improvement.

The following are the key responsibilities and qualifications:

Key Responsibilities:
  • Lead the Sales Support team to achieve departmental goals
  • Collaborate with Quality Assurance Officers to identify opportunities to reduce sale rescissions
  • Work closely with sales management and sales support team members to resolve customer service issues
  • Assist in coaching Sales Consultants for continuous improvement
Qualifications:
  • Bachelor's degree in Business Administration or related field
  • At least 5 years of experience in sales or marketing
  • Excellent leadership and communication skills
  • TN Timeshare or Real Estate License
  • Notary Public certification

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience.



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