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Client Success Strategist

2 months ago

Dorchester Center, United States Criteo Full time
Key Responsibilities:
  • Enhance current partnerships and forge new connections with prominent retail ecommerce entities across North America.
  • Oversee the onboarding and implementation processes for new retailers and product placements.
  • Maintain and nurture existing client relationships; ensure client satisfaction and retention, expand inventory and revenue, and boost the adoption of innovative products.
  • Conduct insightful, data-driven Quarterly Business Reviews.
  • Evaluate program performance and client requirements to optimize service delivery and solutions.
  • Address and resolve urgent client concerns while cultivating meaningful relationships.
  • Comprehend client requirements to develop tailored workflows and processes.
  • Collaborate with various internal teams (marketing, legal, brand sales, product development, R&D, Technical Solutions) to bolster sales initiatives.
Qualifications:
  • 5+ years of experience in digital media, with a strong background in online performance advertising, ad technology, and/or ecommerce.
  • Enthusiastic about technology and new media, with a vision for how Criteo can redefine the online advertising landscape.
  • Excellent written and verbal communication skills.
  • Adaptable and capable of thinking on your feet, with experience in crafting innovative customer solutions.
  • Highly organized with exceptional attention to detail and the ability to manage complex integration projects.
  • Strong analytical capabilities, with the skill to identify business opportunities or challenges, design relevant tests/analyses, and execute/optimize based on findings.
  • Experience in statistical analysis is advantageous.
We recognize that many candidates may not fulfill every single requirement outlined above. If your background differs from our expectations but you believe you can add value to the role, we encourage you to submit your application.

About Us:

Criteo is a leading global commerce media company that empowers marketers and media owners to create richer consumer experiences and achieve superior commerce results through our industry-leading Commerce Media Platform.

At Criteo, our culture is as diverse as it is unique. Whether working from our global offices or remotely, our exceptional team of 3,600 Criteos collaborates to foster an open and inclusive environment. We are committed to ensuring that all employees are treated equitably, and we do not tolerate discrimination based on race, gender identity, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or any other protected characteristics throughout the employment lifecycle. We strive to ensure that employment decisions are based solely on business-related factors and not on protected characteristics. In line with our Code of Business Conduct and Ethics, we strictly prohibit any form of discrimination, harassment, mistreatment, or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or visitors of Criteo. This commitment supports our mission to empower marketers worldwide with trusted and impactful advertising that encourages discovery, innovation, and choice in an open internet.

Why Join Us:

At Criteo, we take pride in our caring culture and are dedicated to providing our employees with valuable benefits that support their physical, emotional, and financial well-being, as well as their interests and significant life events. We aim to create an environment where individuals can grow and learn from one another while making a meaningful impact. We are committed to setting you up for success in your role, which includes offering comprehensive perks and benefits. Benefits may vary based on the country of employment and the nature of your role at Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors may lead to variations in compensation.

For employees based in the US, certain roles at Criteo may qualify for additional rewards, including quarterly or annual bonuses and restricted stock units. US-based employees have access to healthcare, dental, and vision insurance, a 401(k) plan with company matching, short-term and long-term disability coverage, life insurance, family forming and wellness benefits, Flexible Work financial support, learning opportunities, and a robust annual leave plan that includes volunteer time off and summer vacation days.

The US base salary pay range for this position per year is: 111,000.