Slack Infrastructure Specialist
2 weeks ago
Position Overview:
An esteemed client in the Financial Services sector is seeking a Slack Infrastructure Specialist to enhance their team. This role is pivotal in managing and supporting the infrastructure related to the collaborative platform, Slack.
Key Responsibilities:
- Oversee and maintain the infrastructure of Slack, ensuring optimal performance and reliability.
- Deeply understand Slack's architecture to facilitate performance enhancements and scalability.
- Implement and manage security features and authentication processes within the Slack environment.
- Supervise the integration of various add-ons and plugins to enrich Slack's capabilities.
- Ensure smooth interoperability of Slack with other systems and applications.
- Diagnose and resolve infrastructure-related challenges as they occur.
- Collaborate with cross-functional teams to support diverse business units in their Slack utilization.
- Engage with Slack as a vendor to address and resolve issues related to new and upgraded functionalities.
Qualifications:
Essential Skills:
- Minimum of 3 years of experience in Infrastructure, specifically with Slack.
- Proficient troubleshooting and support experience within the Slack platform.
- Experience with 3rd party tools and collaboration platforms (e.g., MS Teams, Webex).
- Familiarity with Active Directory, Okta, or similar Identity Providers.
- Experience with Service Now or other ticketing systems.
- Proficient in monitoring and troubleshooting SaaS applications.
- Experience in deploying and testing security controls for products.
Preferred Qualifications:
- Degree in Computer Science, Software Engineering, or a related discipline.
- Previous experience in the Financial Services industry.
- Any certifications related to Slack.
- Knowledge of proxy, firewall, or routing issues.
- Understanding of SaaS security best practices.
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