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Cloud Infrastructure Specialist

2 months ago

Phoenix, Arizona, United States Logicalis Full time
Job Overview:
This position is offered by Logicalis. For detailed information, please refer to the Job Description.

Summary:
The Cloud Infrastructure Specialist is accountable for the support, incident management, problem resolution, change management, configuration oversight, performance monitoring, and capacity planning of devices and resources overseen by Logicalis Managed Services. This role provides advanced engineering and support for Azure and Microsoft server technologies. The specialist will develop operational and technical cloud protocols to meet both Logicalis and client needs, while identifying automation opportunities within public cloud platforms and ensuring the technical security of Managed Services through established infrastructure processes and standards.

Key Responsibilities:
  • Comprehend Information Technology Infrastructure Library (ITIL) principles and adhere to established ITIL incident, problem, and change management protocols for each client while addressing client requests or outages.
  • Accountable for managing the following in DSP:
    • Request Items
    • Problems
    • Changes
    • Projects
    • Tasks
    • Recommendations
  • Serve as an escalation point for Tier 2 Administrators, guiding team members in resolving incidents, problems, and change requests, as well as overseeing project guidance.
  • Engage with customers and colleagues professionally to ensure efficient issue resolution.
  • Collaborate with Managed Services architects to create new service offerings.
  • Provide training and mentorship to Tier 2 Administrators on emerging technologies and processes.
  • Draft knowledge base articles as necessary to document technical processes and procedures.
  • Conduct periodic reviews of the environment and recommend enhancements to services or the resilience of environments.
  • Proactively identify and report gaps in customer environments against defined service definitions, collaborating with Service Delivery Managers (SDMs) to propose enhancements.
  • Support escalated issues, coordinate communications among operations staff, and assist in resolving complex problems.
  • Coordinate service outages with Service Delivery Managers as needed.
  • Identify automation opportunities and implement automation for repeatable and predictable tasks.
  • Participate in an on-call rotation for the designated technology group.
  • Track all time worked in designated systems.
  • Continuously strive to enhance skills and stay updated on new technologies.

Professional Conduct:
Demonstrate and actively promote an understanding and commitment to the mission of Logicalis by performing behaviors consistent with the organization's values. Maintain a working knowledge of applicable Federal, State, and Local laws and regulations, as well as Logicalis policies and procedures, to ensure adherence in a manner that reflects honesty, ethics, and professionalism.

Supervisory Responsibilities:
This position does not have supervisory responsibilities.

Qualifications:
To succeed in this role, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education:
Associate degree in a related field.

Experience / Technical Requirements:
5 years of experience in the following:
  • Delivering Azure deployment and support services for IAAS or PAAS based solutions.
  • Managing Windows and Linux servers in a cloud environment, including automated patching and site recovery.
  • Working with cloud-based databases such as SQL Server.
  • Utilizing Azure role-based access.
  • Familiarity with Azure networking, including WAN connectivity, hub-spoke model, NSGs, and App Gateways.
  • Managing containers in Azure cloud (Docker or Kubernetes).
  • Office 365 / Exchange / Hybrid Exchange.
  • Intune Management and support, as well as Endpoint Management.
  • Building and troubleshooting Microsoft Server 2016 and above.

Possess a reasonable technical understanding and the ability to translate technical requirements and specifications into easily understood business concepts and vice versa. Have an in-depth understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques. Experience working on projects in support of large-scale programs, including:
  • Scripting (PowerShell, Python, Terraform).
  • Automation (Chef, Puppet, SCCM, Ansible).
  • Cloud tools (Azure Resource Manager, Azure Command Line, Azure Security Center, Azure Automation, Azure Update Manager).