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Front Office Ambassador

2 months ago

Newport Beach, California, United States Montage International Full time
Front Office Agent

At Montage International, we're seeking a skilled Front Office Agent to join our team at the Elwood Club. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our valued customers.

Key Responsibilities:
  • Provide warm and personalized welcome to guests, setting the tone for a memorable stay
  • Assist with guest check-in and out processes, ensuring accuracy and efficiency
  • Communicate effectively with guests, addressing their needs and concerns in a professional and courteous manner
  • Collaborate with colleagues to ensure a seamless guest experience, from arrival to departure
  • Maintain accurate records and knowledge of hotel services and local attractions to provide informed recommendations
Requirements:
  • High school diploma or equivalent; bachelor's degree preferred
  • Minimum two years' experience in hotel operations or customer service
  • Excellent communication and interpersonal skills
  • Basic math skills and ability to accurately handle billing
  • Advanced skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
What We Offer:

A competitive salary of $22.50, plus opportunities for growth and development in a dynamic and supportive work environment. Montage International is an equal opportunity employer and welcomes applicants with disabilities.