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Senior Event Operations Manager

2 months ago

Chicago, Illinois, United States Marriott International Inc Full time
Job Summary

As a Senior Event Operations Manager at Marriott International Inc, you will be responsible for directing and motivating a team while providing high-quality service to clients. You will monitor and control financial and administrative responsibilities, including asset protection, and communicate effectively with stakeholders to ensure the success of events.

Key Responsibilities
  • Managing Event Operations
    • Develop and implement strategies to maximize customer satisfaction and revenue growth.
    • Manage event logistics, including supply chain management, inventory control, and equipment maintenance.
    • Ensure compliance with laws and regulations related to events.
  • Leading Event Teams
    • Set goals and delegate tasks to improve team performance and productivity.
    • Conduct regular team meetings and provide feedback to employees.
    • Develop and implement training programs to enhance employee skills and knowledge.
  • Providing Exceptional Customer Service
    • Set a positive example for guest relations and interactions.
    • Respond to and resolve guest complaints and issues.
    • Empower employees to provide excellent customer service and ensure they understand expectations and parameters.
  • Conducting Human Resources Activities
    • Communicate and execute departmental and property emergency procedures.
    • Monitor employee performance and provide feedback and coaching.
    • Participate in the development and implementation of corrective action plans.
    Requirements
    • High school diploma or equivalent; 3 years of experience in event management, food and beverage, or a related field.
    • 2-year degree from an accredited university in hospitality, business administration, or a related field; 1 year of experience in event management, food and beverage, sales and marketing, or a related field.
    Benefits

Marriott International Inc offers a competitive salary range of $84,000 to $106,000 annually, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off.