Relationship Manager

About the Role

We are seeking a highly skilled Relationship Manager to join our team at Empower Retirement. As a Relationship Manager, you will be responsible for building and maintaining strong relationships with our large and non-profit clients, providing exceptional service and support to ensure their retirement plans meet their goals.

Key Responsibilities

• Support large and non-profit plans with assets valuing approximately 50m to 250m.
• Act as the central point of business contact for assigned client plan sponsor relationships for both clients and internal personnel.
• Be accountable for assigned client relationships, including overall service delivery, evaluating, improving, and managing client satisfaction and risk/retention efforts, and client P&L management.
• Ensure satisfaction in order to retain clients and support clients in meeting retirement plan goals.
• Responsible for the relationship management of large and non-profit plans with an asset value typically ranging from 50 to 250 million.
• Responsible for maintaining client relationships by identifying solutions to enhance overall satisfaction, actively reducing the risk of client loss, and improving the financial viability of client relationships.
• This includes both enhancing revenue and working with internal partners to improve plan relationship efficiency.
• Ability to effectively report to management across key focus areas is critical to the success of this role.
• Responsible for consistently reinforcing the large and non-profit clients' buying decision and strengthening overall client relationships.
• Conduct client meetings, working with internal SMEs and the service team, to bring Empower's best thinking to clients in the areas of plan design, funding, administration, participant communications, compliance, fiduciary governance, and industry trends.
• Responsible for representing the participant communications strategy to the client and building it into their annual plan for clients under $150m.
• Deliver periodic plan statistical, regulatory/legislative, and industry trending presentations to clients - both via phone and in person.
• Work with the client service team to develop, present to the client, and implement client business planning deliverables.
• Participate in new business finals presentations and client site visits, building rapport with clients and managing client expectations beginning with the sales process and continuing throughout the relationship.
• Has a good understanding of client needs and aligns those needs to business plans.
• Demonstrates knowledge of the company's products and services.
• Ability to travel to client/prospective client meetings, internal team/SME/leadership relationship development or training is central to the role.
• Role requires understanding of revenue and expense variables associated with client relationships, with the goal of enhancing revenue where appropriate.
• Evaluating and Managing Client Satisfaction:
• Ability to ascertain both the obvious and not-so-obvious signs of satisfaction/dissatisfaction and effectively work to positively influence client perspective.
• Relationship Penetration Expertise:
• Developing as deep and as broad a relationship with clients/advisors as possible.
• Defining & Execution Specific Client Retention Strategy
• Defining & Assessing the Reasons for Client Risk:
• Understanding how/why we look at and evaluate client risk status.
• Understanding Provider, Client & Industry Risks
• Identifying and working with key internal and external partners to retain clients.
• Organizational Navigation:
• Understanding who to go to in order to get things done for a client and the organization.
• Knowledge and ability to navigate governance structure i.e. Business Acceptance Committee
• Effective Communication & Presentation Skill:
• Effectively communicate ideas/messages in a clear and succinct manner.
• Ability to articulate Empower value proposition, participant, and plan sponsor experience, and relationship management value proposition.
• Keeping the Organization Informed:
• Timely, effective, and comprehensive management reporting.
• Understanding the Competitive Environment and What Differentiates Empower from Our Competition
• Self-Improvement - Importance of introspection and focus on personal development
• Strong Team and Business Leadership Characteristics:
• Working independently and being resourceful.
• Effective time management.
• Effective Project Management.
• Critical thinking and decision making.
• Business Ownership - Making decisions and looking at one's portfolio as a sole proprietor would.
• Acumen specific to client P&L Management:
• Understanding and being conversant on revenue and expense variables associated with client relationships.
• Ability to Work Effectively with Internal Parties to Identify, Strategize, and Deliver on Financial Goals
• Understanding of capital markets and Empower proprietary investment management products and services
• Ability to plan for, negotiate, and effectively manage contract renewal process in a timely manner.

What You Will Bring

• FINRA 6 & 63 registrations required within corporate-established timelines.
• FINRA fingerprint required.
• Bachelor's Degree, Plus 5 years relevant experience.
• Understanding and being conversant on revenue and expense variables associated with client relationships.
• Understanding of investment management products and services.
• Strong communication skills.
• Ability to build rapport with clients and proactively manage client expectations.
• Working independently and being resourceful.
• Effective time management.
• Effective Project Management.
• Critical thinking and decision making.
• Customer Focus.
• Building Partnerships.
• Communicating & Speaking Out.
• Frequent use of office equipment including PC, phone, fax, copier.
• May sit for long periods of time.
• May stand, stoop, reach, pull, and push on occasion.
• Frequent use of office equipment including PC, phone, fax, copier.
• Travels frequently and may fly on airplanes, drive automobiles for long periods of time, carries a briefcase, and lifts luggage as needed.

About Empower Retirement

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision, and life insurance.
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup.
• Tuition reimbursement up to $5,250/year.
• Business-casual environment that includes the option to wear jeans.
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year.
• Paid volunteer time - 16 hours per calendar year.
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences, and identities such as race, ethnicity, gender, ability, military status, and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances, a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements, and/or skill level and will be finalized at the time of offer.

Equal opportunity employer * Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions, you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable, or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

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