Breakfast and Front Desk Associate

4 days ago

Phoenix, Arizona, United States Aimbridge Hospitality Full time
Job Summary

Part-Time: $16/hr. Front Desk and Breakfast Attendant

The Complimentary Breakfast Attendant is responsible for providing exceptional service to guests in a timely and courteous manner within the complimentary breakfast area of a hotel.

This role requires a high level of attention to detail, speed, and accuracy, as well as the ability to work a varied schedule that may include evenings, nights, weekends, and holidays.

Responsibilities
  • Provide exceptional service to guests in the complimentary breakfast area
  • Maintain a clean and organized breakfast area, including restocking dishes, glassware, utensils, and other necessary equipment
  • Ensure quality control of menus, including cleanliness and appearance
  • Clear, clean, and reset tables/hotel spaces per client request or management instruction
  • Accommodate any special requests made by a guest or offer appropriate alternatives
  • Communicate with all departments regarding in-house VIPs and any special requests/needs
  • Support all areas of the beverage and food service as necessary, including washing dishes by hand and/or placing them in a dishwashing machine
  • Answer the telephone according to standards
  • Have a complete knowledge of standards of service for receiving a room service order
  • Have a thorough knowledge of menus and current specials in all applicable departments
  • Carry out cashiering functions in closing checks and end of shift paperwork
  • Perform opening and closing procedures and side work duties according to station rotation assignment
  • Answer questions about the hotel, hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do
  • Perform any other duties or attend meetings as requested by management
Requirements
  • Ability to perform job function with attention to detail, speed, and accuracy
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays
  • Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
  • Must be able to obtain and provide Food Handlers card as required by city/county/state
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Ability to handle stressful situations in a calm, professional manner
  • Understanding of hotel products and guest services
  • Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette
  • Ability to produce high-quality drinks, including but not limited to specialty coffee and tea drinks, specialty cocktails, and beverage requests as required by hotel
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos
  • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy

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