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Front Desk Associate

2 months ago

Phoenix, Arizona, United States Wyndham Destinations Full time
Unlock Your Potential as a Front Desk Associate

We're seeking a highly skilled and friendly Front Desk Associate to join our team at Wyndham Destinations. As a key member of our resort staff, you'll be responsible for providing exceptional customer service, ensuring seamless guest experiences, and maintaining the highest standards of hospitality.

Key Responsibilities:
  • Deliver warm welcomes and personalized service to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and local attractions.
  • Process cash and credit card transactions with accuracy and efficiency.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.
What We're Looking For:
  • A professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write, and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.
Why Work with Us?

We offer a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, holidays, wish day paid time to volunteer, 401k with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and employee assistance program. We're an equal opportunity employer and welcome applications from diverse candidates. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [insert email].

We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Join our team and be part of a global organization that puts the world on vacation.