Front Desk Associate

2 weeks ago


Phoenix, Arizona, United States free-classifieds-usa Full time
Guest Experience Specialist (Front Desk)

We are seeking a skilled Guest Experience Specialist to join our team at the Courtyard Phoenix North. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring a seamless stay for our guests.

Responsibilities:

  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Manage guest complaints and concerns, resolving issues in a fair and courteous manner.
  • Collaborate with other hotel departments to ensure a cohesive and exceptional guest experience.
  • Stay up-to-date on hotel services and amenities, making recommendations to guests as needed.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving and conflict resolution skills.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to stand for long periods and move around the hotel as needed.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Apply Now:

Marriott International is an equal opportunity employer, committed to diversity and inclusion in the workplace.


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