Customer Service Ambassador

6 days ago


Scottsdale, Arizona, United States iFLY World Full time

About iFLY World

iFLY World is a dynamic and innovative organization that delivers the dream of flight to everyone. We are passionate about excellence and innovation, and we strive to create an exceptional experience for our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Operations/Tunnel Team, you will be responsible for providing exceptional customer service, selling our unique indoor skydiving experience, and resolving customer complaints in a timely and effective manner.

Key Responsibilities

  • Provide exceptional customer service to our customers, ensuring a positive and memorable experience.
  • Sell our indoor skydiving experience to potential customers, highlighting the unique benefits and features of our product.
  • Resolve customer complaints and issues in a timely and effective manner, ensuring customer satisfaction and loyalty.
  • Work collaboratively with our team to achieve sales targets and improve customer satisfaction.
  • Perform other duties as required to support the smooth operation of our business.

Requirements

  • Customer service driven with a passion for delivering exceptional customer experiences.
  • Experience in retail sales or hospitality, with a strong understanding of point-of-sale technology.
  • Confident phone interaction and communication skills.
  • Ability to resolve conflict, multi-task, and analyze customer needs.
  • Friendly, upbeat, and compassionate attitude, with a strong focus on customer satisfaction.
  • Team player with integrity, punctuality, and a professional appearance.
  • Basic computer skills and a high school diploma or equivalent.

Benefits and Perks

  • Competitive compensation package.
  • Extraordinary work environment with a dynamic and innovative team.
  • Frequent company updates with leadership team.
  • Free flight time and other benefits.

Why Join iFLY World?

iFLY World is a values-driven company that prioritizes honesty, integrity, loyalty, and compassion. We strive to create a balance between self, family, team, and community, and we value flexibility, variety, challenge, adventure, and camaraderie. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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