Automotive Industry Liaison

2 weeks ago


Canton, Michigan, United States Automated Media Inc. Full time
{"title":"Customer Account Specialist","description":"Job Summary

Automated Media, Inc. is seeking a highly skilled Customer Account Specialist to join our team. As a key member of our dealership support team, you will play a pivotal role in enhancing the employee experience with our dealership partners.

The ideal candidate will have a strong understanding of dealership operations, particularly relating to the service lane. You will be responsible for welcoming inbound calls from dealership employees and distribution center associates, maintaining service requests, and ensuring proper follow-up procedures.

Key Responsibilities:

  • Welcome inbound calls and provide exceptional customer service
  • Maintain accurate records of service requests and follow-up procedures
  • Initiate outbound calls related to project work

Requirements:

  • Bachelor's degree or prior call center experience
  • Strong organizational and time management skills
  • Excellent customer service, communication, and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office Suite

We offer a competitive hourly rate of $16/hour. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

"}

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