Customer Service Representative

1 week ago


Canton, Michigan, United States Automated Media Inc. Full time

About the Role:

We are seeking a highly skilled Call Center Specialist to join our team at Automated Media, Inc. As a key member of our dealership support team, you will play a vital role in enhancing the employee experience with our dealership partners.

Key Responsibilities:

  • Welcome inbound calls from dealership employees and distribution center associates, addressing their queries and concerns related to tire orders, billing, and promotions.
  • Maintain accurate service requests and ensure timely follow-up procedures.
  • Initiate outbound calls to support project work and ensure seamless communication with dealerships.

Requirements:

  • High school diploma or equivalent.
  • 1-3 years of customer service experience, preferably in a call center environment.
  • Familiarity with dealership operations, particularly in the service lane, is a plus.
  • Strong organizational and time management skills.
  • Excellent customer service, communication, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Outlook and Microsoft Office Suite.

What We Offer:

  • Competitive hourly rate starting at $16/hour.

Note:

This job outline provides a general overview of the responsibilities and qualifications for the Call Center Specialist position. Specific duties and requirements may evolve as the role develops based on business needs.



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