Customer Service Representative
1 week ago
About the Role:
We are seeking a highly skilled Call Center Specialist to join our team at Automated Media, Inc. As a key member of our dealership support team, you will play a vital role in enhancing the employee experience with our dealership partners.
Key Responsibilities:
- Welcome inbound calls from dealership employees and distribution center associates, addressing their queries and concerns related to tire orders, billing, and promotions.
- Maintain accurate service requests and ensure timely follow-up procedures.
- Initiate outbound calls to support project work and ensure seamless communication with dealerships.
Requirements:
- High school diploma or equivalent.
- 1-3 years of customer service experience, preferably in a call center environment.
- Familiarity with dealership operations, particularly in the service lane, is a plus.
- Strong organizational and time management skills.
- Excellent customer service, communication, and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Outlook and Microsoft Office Suite.
What We Offer:
- Competitive hourly rate starting at $16/hour.
Note:
This job outline provides a general overview of the responsibilities and qualifications for the Call Center Specialist position. Specific duties and requirements may evolve as the role develops based on business needs.
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