Healthcare Services Coordinator

2 weeks ago

Towson, Maryland, United States Greater Baltimore Medical Center (GBMC) Full time
Position Overview:
As a vital member of our team, the Healthcare Services Coordinator will oversee and manage the daily operations of the reception area within the department. This role is essential in ensuring a seamless experience for both patients and staff.

Key Responsibilities:
  • Coordinate and supervise the workflow of Patient Service Assistants, ensuring efficient operations.
  • Participate in the onboarding and training of new team members, serving as a knowledgeable resource for all staff.
  • Provide essential support to resident physicians and maintain a high standard of service.

Qualifications:
  • Education: High School diploma or GED equivalent.
  • Experience: Minimum of 3 years in a related field.
  • Skills: Proficient understanding of HMO's, PPO's, Medicare, BC/BS, and commercial insurance restrictions.
  • Familiarity with CPT & ICD9 coding and medical terminology.
  • Competence in using computerized medical record systems, including scheduling, registration, and billing.
  • Strong written and verbal communication skills.
  • Aptitude for performing basic arithmetic calculations.
  • Ability to manage multiple priorities and meet deadlines.

Physical and Working Conditions:
Must be able to concentrate and maintain attention to detail while sitting for extended periods. The position is based in a standard office environment with minimal exposure to noise and dust.

Additional Duties:
  • Oversee the computerized scheduling and billing systems, ensuring accuracy in patient appointments and pre-registration tasks.
  • Verify completeness of physician charge sheets and patient insurance information, ensuring correct coding.
  • Handle inquiries from visitors and phone calls, providing information in accordance with established policies.
  • Deliver excellent customer service by assisting patients with appointment reminders and inquiries regarding fees.
  • Manage billing functions within the designated systems promptly after services are rendered.
  • Prepare various documents, ensuring accuracy and professionalism in all communications.
  • Support office operations through clerical tasks, including ordering supplies and preparing mailings.
  • Assist in maintaining accurate records and accounts, ensuring compliance with established procedures.
  • Support front desk staffing needs and assist in training new employees.
  • Maintain up-to-date files for physician licensures and credentialing, ensuring timely renewals.

COVID-19 Vaccination Requirement:
All candidates must be fully vaccinated against Covid-19 or obtain an approved medical or religious exemption prior to employment.

Equal Employment Opportunity:
Greater Baltimore Medical Center (GBMC) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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