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Healthcare Access Coordinator

2 months ago

Towson, Maryland, United States Greater Baltimore Medical Center Healthcare Full time
Position Overview:

As a key member of our healthcare team, the Patient Access Representative plays a vital role in ensuring a smooth admission process for both inpatients and outpatients. This position involves gathering essential patient information, managing registration forms, and verifying insurance details, all while providing exceptional customer service.

Educational Requirements:

- High School Diploma or GED

Preferred Certifications:

- CHAA Certification

Experience:

- Minimum of 6 months in a related field

Essential Skills:

  • Understanding of insurance policies and billing practices, along with relevant laws and regulations
  • Familiarity with medical terminology is advantageous
  • Proficiency in computer usage and productivity software
  • Strong oral and written communication skills, including comprehension abilities
  • Analytical skills for data management and reporting
  • Typing proficiency with speed and accuracy
  • Exceptional customer service skills

Key Responsibilities:

  • Verify patient demographics and insurance information, ensuring all necessary signatures are obtained electronically or on paper. Collect payments due at the time of admission and complete the insurance verification process.
  • Communicate Medical Center policies, rates, and regulations to patients, addressing inquiries and collaborating with clinical staff across various departments.
  • Input patient data into the system to create or update medical records, including scanning insurance cards and identification documents.
  • Meet departmental standards for registration timing, aiming for a target of 7 minutes per patient.
  • Utilize Epic Real-Time Eligibility to confirm insurance benefits and adhere to specific insurance protocols.
  • Assist in onboarding new team members and perform various clerical tasks, including filing, recordkeeping, and phone support.
  • Maintain a registration accuracy rate of 97%, evaluated quarterly.
  • Process co-pays and other payments, ensuring proper authorization for credit card transactions.
  • Support the registration of antenatal patients and assist at Hospital Information Desks as needed.
  • Adapt to various hospital computer systems and applications, including Epic and others.

Vaccination Requirement:

All candidates must be fully vaccinated against Covid-19 or obtain an approved medical or religious exemption prior to employment.

Equal Employment Opportunity:

Greater Baltimore Medical Center Healthcare is an Equal Opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by law.