Marketing Operations Specialist

2 weeks ago

Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time
Reports to:

Players Club & Promotions Manager

Position Overview:

This role is pivotal in supporting the Marketing Leadership team with the planning, development, and management of comprehensive marketing initiatives.

Key Responsibilities:
  • Adhere to all relevant Tribal, Federal, and other regulations, as well as Kickapoo Lucky Eagle policies and procedures.
  • Uphold the highest standards of guest service by actively listening and addressing concerns from guests and team members.
  • Coordinate promotional activities and exclusive events.
  • Maintain effective communication with vendors and various casino departments, including external marketing agencies.
  • Oversee promotion/event advertising in collaboration with contracted marketing agencies.
  • Represent the casino at various events, trade shows, meetings, and conventions.
  • Manage all facets of promotions and event execution.
  • Ensure all promotions receive necessary approvals from the gaming commission.
  • Verify the functionality of the PA system prior to any promotion or event.
  • Contribute to the development of new exclusive event presentations and special promotions for management approval.
  • Oversee all signage within the casino in partnership with contracted marketing agencies and the Marketing Specialist (Media).
  • Exemplify and promote KLECH core values and MAD skills.
  • Safeguard the confidentiality of sensitive information entrusted to this position.
  • Complete all required training as assigned.
  • Monitor compliance with Federal currency transaction reporting requirements, Title 31 regulations, and IRS Currency Transaction Reports, while adhering to established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR, and SAR documentation as necessary.
  • The responsibilities outlined above are not exhaustive but represent a general overview of the duties pertinent to this position. Duties may evolve based on organizational needs or directives from management.
  • Perform additional tasks as assigned.
Minimum Qualifications:
  • High school diploma or GED is required.
  • A minimum of three (3) years of guest service experience in a dynamic casino environment is required.
  • At least two (2) years of experience in a guest-facing marketing role is required.
  • A Bachelor's degree in marketing or a related field is preferred.
  • Supervisory experience is preferred.
  • Strong verbal and written communication skills in English are essential; proficiency in Spanish or other languages is a plus.
Additional Criteria:

Preference is given to qualified members of the Kickapoo Traditional Tribe of Texas and other qualified Native Americans.

Skills and Competencies:
  • Ability to work independently with minimal oversight.
  • Ability to cultivate effective relationships with the General Manager, Directors, Managers, and all staff members.
  • Ability to thrive under pressure in a fast-paced, high-stress environment.
  • Ability to manage multiple deadlines and prioritize tasks effectively.
  • Strong critical thinking, analytical, and guest service skills are essential.
  • A positive attitude combined with strong organizational and leadership abilities is required.
  • Ability to perform basic mathematical operations in various units of measure.
  • Ability to identify problems, gather data, establish facts, and draw conclusions.
  • Ability to comprehend complex instructions and materials.
  • Ability to establish and maintain professional relationships with individuals from diverse social and cultural backgrounds and with colleagues at all levels.
  • Ability to work collaboratively with others while demonstrating leadership and team-building skills with empathy and enthusiasm.
  • Ability to maintain confidentiality.
  • Ability to adhere to established casino guest service programs.
Physical Requirements:
  • Regularly required to stand, sit, walk, push, pull, and bend for extended periods; reach with hands and arms; communicate effectively.
  • Must be able to focus for prolonged periods.
  • Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.
  • Must possess the manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
  • Occasionally lift and/or move up to 30 lbs.
Work Environment:
  • Typical office setting and casino floor.
  • Frequent walking and standing in a smoke-filled environment with regular interaction with the public.
  • Temperature-controlled environment with varying noise levels; may experience high noise levels throughout the day.
  • Extended hours and irregular shifts may be necessary, including nights, weekends, and holidays.
  • Must be able to perform under pressure and work long hours in stressful conditions.
  • May encounter challenges in resolving issues with difficult guests and irate staff members.
  • Exposure to various lighting conditions, including artificial fluorescent lights and flashing lights.
  • Travel may be required to fulfill essential job functions.
Employment Conditions:

Must be able to obtain and maintain a KTTT Gaming Commission License, including successful completion of a background check. It is the responsibility of the employee to keep all documents current and valid.
  • Must provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have reliable transportation for commuting to and from work.
  • Must comply with KLEC handbook, internal policies, and gaming regulations.

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