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Marketing Associate

2 months ago

Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time
Job Overview

Reports to: Players Club & Promotions Manager

Position Summary:

This role is essential in supporting the Marketing Leadership team with the organization, development, and management of comprehensive marketing initiatives.

Key Responsibilities:

  • Adhere to all relevant Tribal, Federal, and gaming regulations, as well as Kickapoo Lucky Eagle policies.
  • Uphold exceptional guest service standards by attentively addressing inquiries and concerns from guests and team members.
  • Coordinate promotional activities and exclusive events.
  • Maintain effective communication with vendors and various casino departments, including marketing agencies.
  • Oversee advertising for promotions and events in collaboration with contracted marketing firms.
  • Represent the casino at various events, trade shows, meetings, and conventions.
  • Manage all aspects of event production and promotions.
  • Ensure all promotions receive necessary approvals from the gaming commission.
  • Verify the functionality of the PA system prior to any event or promotion.
  • Assist in the development of new event presentations and special promotions for management review.
  • Oversee all casino signage in partnership with marketing agencies and the Marketing Specialist (Media).
  • Exemplify and promote the core values and skills of KLECH.
  • Safeguard confidential information entrusted to this position.
  • Complete all required training and development programs.
  • Monitor compliance with Federal currency transaction reporting requirements and Anti-Money Laundering policies, maintaining accurate records as necessary.
  • The responsibilities outlined above are representative of the role and may evolve based on organizational needs.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma or GED is required.
  • A minimum of three (3) years of guest service experience in a dynamic casino environment is necessary.
  • At least two (2) years in a guest-facing marketing position is required.
  • A Bachelor's degree in marketing or a related field is preferred.
  • Supervisory experience is a plus.
  • Strong verbal and written communication skills in English are essential; proficiency in Spanish or other languages is advantageous.

Additional Skills:

  • Ability to work independently with minimal oversight.
  • Capable of building effective relationships with management and staff.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Skilled in managing multiple deadlines and tasks simultaneously.
  • Strong analytical, critical thinking, and guest service skills are essential.
  • Possess a positive attitude with excellent organizational and leadership capabilities.
  • Ability to perform basic mathematical calculations.
  • Proficient in problem-solving and data analysis.
  • Able to comprehend complex instructions and materials.
  • Capable of establishing professional relationships across diverse backgrounds.
  • Demonstrated leadership and team-building skills with a focus on empathy and enthusiasm.
  • Ability to maintain confidentiality and adhere to guest service protocols.

Physical Requirements:

  • Regularly required to stand, sit, walk, and bend for extended periods.
  • Must be able to concentrate for prolonged durations.
  • Specific vision abilities required include close and distance vision, peripheral vision, and depth perception.
  • Effective communication skills are necessary, both in person and via telecommunications.
  • Must possess the dexterity to operate various office equipment.
  • Ability to lift and/or move up to 30 lbs frequently.

Work Environment:

  • Typical office and casino floor settings.
  • Frequent walking and standing in environments with varying smoke levels and public interaction.
  • Temperature-controlled environment with fluctuating noise levels.
  • Extended hours and irregular shifts may be required, including nights and weekends.
  • Must be able to perform under pressure and manage stress effectively.
  • Exposure to various lighting conditions, including artificial and flashing lights.
  • Travel may be necessary to fulfill job responsibilities.

Employment Conditions:

  • Must obtain and maintain a KTTT Gaming Commission License, including a successful background check.
  • Authorization to work in the United States is required.
  • Must be at least 18 years old.
  • Reliable transportation for commuting is necessary.
  • Compliance with internal policies and gaming regulations is mandatory.