Customer Service Representative

2 months ago


Santa Barbara, California, United States BBJ La Tavola Full time

About BBJ La Tavola

BBJ La Tavola is a leading provider of specialty linen rental services, with a reputation for excellence in quality, breadth of product, and customer service.

We take pride in our passion for design and trends, our pursuit of fresh ideas, and our partnerships with like-minded businesses.

Our goal is to help our clients create unforgettable experiences for their customers, whether it's a private dinner or a large-scale event.

Job Summary

This role is responsible for acting as a liaison between customers and clients nationwide, providing exceptional customer service and support.

The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Provide exceptional customer service to clients via phone, email, and in-person interactions
  • Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction
  • Support sales teams by providing product information, processing credit memos, and following up on customer inquiries
  • Assist clients in selecting linen choices for their events
  • Recommend product offerings or services to clients based on their event needs
  • Take payment information and other pertinent details
  • Open customer accounts and record account information
  • Resolve product or service issues by clarifying customer complaints, determining causes, and selecting solutions
  • Ensure excellent service standards and maintain high customer satisfaction

Requirements

  • A history of providing exceptional customer service
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Proficiency in Microsoft Office (Word, Outlook, TEAMS, etc.)
  • Experience working in the event or hospitality industries a plus
  • Ability to work occasional evening shifts and/or weekend shifts (rotation schedule)


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