Customer Support Representative

2 weeks ago


Santa Barbara, California, United States ZipRecruiter Full time

Position Overview:
A reputable organization is seeking a Customer Service Specialist to become a vital part of their team on a temporary-to-permanent basis. The successful candidate will possess a minimum of 3-5 years of relevant experience and be proficient in Microsoft and Google applications.


Compensation:
$25/hour

Employment Type:
Temp to Hire

Key Responsibilities:

- Engage with clients via phone or in-person to deliver information regarding products or services, process orders, manage account cancellations, or gather details about complaints.
- Maintain accurate records of customer interactions or transactions, documenting inquiries, complaints, or feedback, along with the actions taken.
- Verify that necessary adjustments were made to address customer issues.
- Calculate charges for requested services, collect deposits or payments, or facilitate billing arrangements.
- Escalate unresolved customer complaints to the appropriate departments for further review.
- Analyze insurance policy terms to ascertain coverage for specific losses.

We encourage qualified individuals to consider this opportunity.


Equal Employment Opportunity:
We are an EEO/AA Employer/Vet/Disabled. We are dedicated to collaborating with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during any part of the employment process, please reach out to your staffing representative who will connect with our HR team.

Note: This organization participates in the E-Verify program in certain locations as mandated by law.



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