Insurance Customer Service Representative

2 days ago


Ponte Vedra Beach, Florida, United States State Farm Insurance Full time
Job Title: Office Representative

At State Farm Insurance, we're seeking a highly skilled and customer-focused Office Representative to join our team. As an Office Representative, you will play a critical role in providing exceptional customer service, processing insurance policy changes and updates, and handling incoming and outgoing phone calls.

Key Responsibilities:
  • Assist customers with their insurance needs and provide personalized support
  • Process insurance policy changes and updates in a timely and accurate manner
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
  • Maintain accurate and organized customer files, ensuring seamless communication and service delivery
  • Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals
  • Promote and cross-sell insurance products and services, driving business growth and customer satisfaction
  • Assist with claims processing and follow-up, ensuring timely and efficient resolution
  • Maintain a professional and friendly demeanor at all times, adhering to company policies and procedures
  • Stay updated on insurance industry trends and regulations, attending training sessions and meetings as required
  • Contribute to a positive and collaborative work environment, fostering open communication and teamwork

We're looking for a motivated and detail-oriented individual who is passionate about delivering exceptional customer service and driving business results. If you're a team player with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity.



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