Bilingual Insurance Customer Service Representative

4 weeks ago


West Palm Beach, Florida, United States Estrella Insurance Full time
Job Overview

We are seeking a highly skilled Insurance Customer Service Representative to join our team at Estrella Insurance. As a key member of our organization, you will be responsible for quoting, analyzing, and determining the best insurance policy for our potential clients, as well as assisting with service calls and processing.

Key Responsibilities:

  • Conduct thorough interviews with leads to gather information for quotes.
  • Negotiate and adjust coverage limits to ensure accurate quotes.
  • Process policy changes and payments for existing clients.
  • Run reports to maintain high retention rates.
  • Coordinate with clients to obtain necessary documents.

Requirements:

  • Previous experience in insurance, sales, or related fields.
  • Strong conflict resolution skills.
  • Excellent negotiation and communication skills.
  • Deadline and detail-oriented.


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