Insurance Customer Service Representative

4 weeks ago


Palm Beach Gardens, Florida, United States State Farm Insurance Full time
Job Title: Account Associate

At State Farm Insurance, we're looking for a skilled and customer-focused individual to join our team as an Account Associate. In this role, you'll play a vital part in delivering exceptional customer service and ensuring our customers receive the best possible experience.

Key Responsibilities:
  • Provide accurate and timely information to customers regarding their insurance policies and needs.
  • Process policy changes and updates in our system, ensuring seamless and efficient service.
  • Handle incoming calls and emails from customers, addressing their inquiries and resolving issues in a professional and courteous manner.
  • Collaborate with team members to resolve customer concerns and ensure customer satisfaction.
  • Maintain accurate and up-to-date customer records, ensuring all information is current and compliant with company policies.
  • Stay informed about insurance products and industry trends, enabling you to provide expert advice and guidance to customers.
  • Adhere to company policies and procedures, ensuring compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company, demonstrating your commitment to excellence.

We're committed to providing our customers with the highest level of service, and we're looking for someone who shares our passion for delivering exceptional results. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.



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