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Guest Experience Expert

2 months ago

Arlington, Virginia, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Pentagon City. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our Gold Standards are met.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner.
  • Complete reports and share highlights of the local area with guests.
  • Move about the space and take a hands-on approach to work, including standing, sitting, and walking for extended periods.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • Ability to work in a fast-paced environment and maintain confidentiality.
About Us

At Marriott International Inc, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis and strive to create experiences so exceptional that they stay with our guests long after they leave.

We are a global brand leader in luxury hospitality, and our Gold Standards guide us every day to be better than the next. Join us in delivering exceptional service and creating lifelong memories for our guests.