Overnight Guest Experience Associate

4 weeks ago


Arlington, Virginia, United States Placemakr Full time
About the Role

At Placemakr, we're looking for a skilled Overnight Guest Experience Associate to join our team. As a key member of our Property Team, you'll be responsible for delivering exceptional experiences to our guests and residents. Your primary focus will be on providing a safe, secure, and compliant environment for our team members and guests.

Key Responsibilities

Provide exceptional guest experiences by embodying Placemakr's Community Norms and consistently going above and beyond to ensure customer satisfaction.
Foster a collaborative environment by working effectively with fellow property team members to achieve common goals.
Maintain a safe and secure environment by responding promptly to guest communication and ensuring that all necessary tasks are completed in a timely manner.

Requirements

1+ year of experience delivering excellent customer service in environments such as hospitality, retail, multi-family, or food & beverage.
Previous experience working overnight hours and utilizing independent judgment is required.
Ability to learn and utilize systems or technology, including previous experience with POS, CRM, or customer communication systems, is a plus.

What We Offer

Competitive pay and a generous monthly bonus program of up to $500/month.
Flexible scheduling, including 3- and 4-day full-time work weeks, to support work-life balance.
Transparent position development, providing opportunities for pay increases and career growth.

Location

This position is located on-site at our Marymount Ballston location. The base hourly rate for this position is $18.50/hr. For hours worked between 11pm-7am, you will be eligible for an additional $2.00/hr.

Working Hours

This position will be scheduled to work three (3) ten-hour shifts per week (totaling 30 hours/week).

Our Community Norms

We own it. We make it better. We treat people right. If you're a collaborative, driven individual who embodies these values, we encourage you to apply.

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