Guest Experience Associate

7 hours ago


Arlington, Virginia, United States Marriott Full time
About the Role

We are seeking a skilled Guest Experience Specialist to join our team at Courtyard Dallas Arlington/Entertainment District. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel exceeds the expectations of our travelers.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Process operational needs, address guest requests, and complete reports with accuracy and attention to detail.
  • Deliver quality meals and share the highlights of the local area with guests, creating memorable experiences.
  • Maintain a safe and clean work environment, adhering to company policies and procedures.
  • Collaborate with colleagues to ensure seamless service delivery and achieve team goals.
Requirements
  • High school diploma or equivalent required.
  • No related work experience necessary, but a passion for delivering exceptional guest experiences is essential.
  • Ability to work a variety of shifts, including evenings and weekends.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for extended periods.
About Marriott International

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in providing opportunities for growth and development, and we are passionate about delivering exceptional guest experiences.



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