Guest Experience Expert

4 hours ago


Arlington, Virginia, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Pentagon City. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our Gold Standards are met.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and efficient manner.
  • Complete reports and share highlights of the local area with guests.
  • Maintain a safe work environment and adhere to company policies and procedures.
  • Protect company assets and uphold quality standards.
  • Ensure uniform, personal appearance, and communications are professional.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.
About Us

At Marriott International Inc, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

As a global leader in luxury hospitality, we offer a unique opportunity to be part of a dynamic team that delivers exceptional experiences to our guests. If you are passionate about delivering exceptional service and have a commitment to excellence, we encourage you to apply for this exciting opportunity.



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