Luxury Guest Experience Specialist

3 weeks ago


Arlington, Virginia, United States Marriott Full time

Position Summary

At The Ritz-Carlton, we're not just about providing a smooth check-in and check-out experience. We aim to create an unforgettable and unique experience for our guests.

As a Guest Experience Expert, you'll take the initiative to deliver a wide range of services that guide guests through their entire stay. You'll be empowered to move about your space and do what needs to be done.

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, you'll make transactions feel like part of the experience.

Key Responsibilities

  • Creating a safe work environment
  • Following company policies and procedures
  • Maintaining confidentiality
  • Protecting company assets
  • Upholding quality standards
  • Ensuring professional uniform, personal appearance, and communications

Requirements

  • High school diploma or equivalent
  • No related work experience required
  • No supervisory experience required

About Us

At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We're committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We're a global brand leader in luxury hospitality, and our culture drives success. As part of our team, you'll learn and exemplify our Gold Standards, such as our Employee Promise, Credo, and Service Values.

Join us in delivering exceptional guest experiences and becoming the best version of yourself.



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