Customer Service Ambassador
3 days ago
Tide Cleaners is seeking a highly motivated and customer-focused Guest Service Representative to join our team.
This role is responsible for providing exceptional customer service, managing customer inquiries, and ensuring a positive experience for our customers.
Key Responsibilities- Provide top-notch customer service to our dry cleaning, laundry pick up and drop off customers.
- Manage customer inquiries via phone, email, and in-person, building rapport and identifying customer needs.
- Resolve and de-escalate customer complaints and issues.
- Perform clothes check-in and check-out tasks, including tagging, spot checking, and organizing garments.
- Inform customers about payment methods and verify credit card data.
- Perform basic math skills to calculate garment prices and operate cash transactions accurately.
- Ensure quality standards are met and maintain a clean and organized store environment.
- Train employees in all aspects of running a counter store.
- Qualify to open and close the store and perform daily goals.
- Work in a fast-paced environment with a high level of detail while standing for long periods of time.
- Ability to recognize numbers and perform basic math skills.
- Self-starting and motivated individual with strong leadership qualities.
- Participate in ongoing education and training.
- Ability to stand for long periods of time.
- Previous experience in hospitality/customer service roles is preferred.
- Health Insurance
- Vision
- Dental
- 401(k)
- Yearly Paid Time Off
- Paid Holidays
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Customer Service Ambassador
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