Customer Service Ambassador

3 days ago


Spring Hills, Texas, United States Edit TX LLC dba Tide Cleaners Full time
Job Overview

Tide Cleaners is seeking a highly motivated and customer-focused Guest Service Representative to join our team.

This role is responsible for providing exceptional customer service, managing customer inquiries, and ensuring a positive experience for our customers.

Key Responsibilities
  • Provide top-notch customer service to our dry cleaning, laundry pick up and drop off customers.
  • Manage customer inquiries via phone, email, and in-person, building rapport and identifying customer needs.
  • Resolve and de-escalate customer complaints and issues.
  • Perform clothes check-in and check-out tasks, including tagging, spot checking, and organizing garments.
  • Inform customers about payment methods and verify credit card data.
  • Perform basic math skills to calculate garment prices and operate cash transactions accurately.
  • Ensure quality standards are met and maintain a clean and organized store environment.
  • Train employees in all aspects of running a counter store.
  • Qualify to open and close the store and perform daily goals.
  • Work in a fast-paced environment with a high level of detail while standing for long periods of time.
Requirements
  • Ability to recognize numbers and perform basic math skills.
  • Self-starting and motivated individual with strong leadership qualities.
  • Participate in ongoing education and training.
  • Ability to stand for long periods of time.
  • Previous experience in hospitality/customer service roles is preferred.
Benefits
  • Health Insurance
  • Vision
  • Dental
  • 401(k)
  • Yearly Paid Time Off
  • Paid Holidays


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