Customer Service Representative
4 weeks ago
At Alliance HCM, we're seeking a skilled Customer Service Representative - HRIS Specialist to join our team. As a key member of our human resources team, you'll be responsible for providing exceptional customer service to our clients, ensuring timely and accurate solutions to their HR-related queries.
Key Responsibilities
- Assist clients with specialized reporting and data management
- Escalate client issues regarding our services
- Manage client requests through our case ticketing system
- Communicate with management about meeting or changing deadlines
Requirements
- Knowledge of benefits, payroll, human resources, timekeeping, general ledger, SQL, or report writing
- Proficiency with Microsoft Office products, including Excel and Word
- Strong focus on customer satisfaction
About Alliance HCM
Alliance HCM is a leading technology company that provides innovative human capital management solutions to small- to medium-sized businesses. We're committed to delivering exceptional customer service and supporting the growth and development of our employees.
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