Service Advisor
4 days ago
Leesburg Volkswagen is a leading automotive retailer based in Ocala, FL. With over 1,300 employees representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism, integrity, and enthusiasm.
Job SummaryThe Service Advisor plays a critical role in ensuring customer satisfaction by providing exceptional service and support. As the primary point-of-contact for all automotive service and repair matters, the Service Advisor is responsible for listening to and understanding customer problems, arranging for an appropriate service level, and setting and managing customer expectations.
Responsibilities- Meet and greet customers in person or on the phone
- Arrange for prompt and accurate diagnosis of reported problems
- Make best-value repair recommendations based on the nature of the problem
- Manage delivery of required repair action by setting and managing customer expectations
- Maintain documentation, including POs, invoices, work orders, and reports
- Enforce organizational safety standards
- Ensure appropriate parts inventory is maintained
- Promote a 'white-glove' environment to showcase the repair facility
- Take ownership and accept accountability for delivering outstanding service levels
- Adhere to all company policies, procedures, and safety standards
- Unrestricted driver's license and clean driving record
- Strong mechanical aptitude and minimum of one year of dealer-level or large facility experience
- Post-secondary automotive training and certification by the National Institute for Automotive Service Excellence (or willingness to obtain certification)
- Strong technical and customer service performance record
- Medical insurance with four plan options
- Dental and vision insurance
- Term life insurance and company-paid term life insurance
- Short-term disability and long-term disability insurance
- Accident indemnity rider
- PTO and sick days
- 401(k) with employer match
- Employee Assistant Program
- FMLA and maternity/paternity leave
- Bereavement leave
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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