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Beauty Advisor

2 months ago

Leesburg, Florida, United States Belk, Inc. & Belk eCommerce LLC Full time
Job Title: Beauty Advisor

The Beauty Advisor plays a vital role in ensuring the uniform execution of Belk's direction within their store. This position reports to the Sales Team Manager/Store Manager and is responsible for driving sales through customer clienteling, executing successful promotions and special events, and providing a high level of customer service.

Key Responsibilities:
  • Sales:
    • Meet or exceed personal sales per hour goals
    • Be a role model and demonstrate excellent selling skills and customer service
    • Execute successful promotions and special events/pre-sells/GWP's
    • Drive sales through customer clienteling
    • Work with store management to optimize business to business
    • Achieve assigned $ line goal
    • Identify and reduce shrinkage in area
  • Customer Service:
    • Meet or exceed SPH goal
    • Meet or exceed credit application goals
    • Thank each customer by name following a purchase
    • Handle each transaction efficiently and accurately
    • Provide a high level of customer service to support Customer Satisfaction Surveys (CSS)
    • Build customer clientele base
    • Record and protect personal identifying customer information
  • General Responsibilities:
    • Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
    • Unpack new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department
    • Ensure timely set-up including signage for promotional events
    • Follow procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's
    • Maintain Belk and vendor professional dress standards (uniforms) and appearance
    • Cooperate with fellow associates and management
    • Comply with store policies concerning attendance, tardiness, and associate handbook
    • Accept additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
    • Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate
Requirements:
  • No education requirement
  • Experience in retail preferred
  • Excellent communication skills
Physical Requirements:
  • Ability to use computer keyboard, standard telephone, and other related business equipment
  • Hand manipulation to remove sensor tags
  • Ability to push/pull pounds when moving stock carts
  • Task demands vary in each department because of the different types of merchandise
  • Stocking requirements can involve reaching above and below shoulder level and lifting 25-50 pound boxes
  • Ability to apply treatment/make-up to customers' faces
Reporting Relationships:

This position reports to the Sales Team Manager or Store Manager.