Clinical Administrative Coordinator

5 days ago

Quincy, Massachusetts, United States Tufts Medicine Full time
Job Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. The Clinical Administrative Coordinator will assist with the workflow operations of the practice, maintenance of all documents and files, and project-oriented tasks. This position maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions.

Key Responsibilities
  • Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.
  • Assists with scheduling template creation and changes.
  • Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting.
  • Greets and checks-in patients; verifies patient demographic and insurance information.
  • Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.
  • Collects copayments.
  • Prepares medical records and documentation for patient visits, including loading of information into the EMR system.
  • Takes an active role in monitoring patient flow and communicating delays to patients and providers.
  • Assists with billing charge entry and reconciliation.
  • Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.
  • Provides general clerical support to department physicians.
  • Participates in performance improvement projects.
Requirements

High School diploma or equivalent required. Two (2) years of experience in a hospital, medical office, or clinic preferred. Bilingual a plus. Excellent communication and organizational skills required. Ability to handle multiple projects and prioritize tasks. Flexibility in work assignments. Knowledge of third-party billing. Ability to maintain confidential medical information.

About Tufts Medicine

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.

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