Customer Service Representative

4 days ago


West Palm Beach, Florida, United States Bugs Byte Full time

About Us

Bugs Byte is a family-owned and operated pest control company that has been providing family, pet, and planet friendly pest control solutions to our community for over 50 years.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction.

Key Responsibilities

  • Customer Service
    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Provide product information and recommendations to customers
    • Upsell and cross-sell products and services to customers
  • Communication
    • Communicate effectively with customers, colleagues, and management
    • Respond to customer emails and phone calls in a timely manner
  • Problem-Solving
    • Analyze customer issues and provide solutions
    • Escalate complex issues to management as needed

Requirements

  • Education
    • High school diploma or equivalent required
  • Experience
    • 2 years of customer service experience required
  • Skills
    • Excellent communication and problem-solving skills
    • Ability to work in a fast-paced environment
    • Proficient in Microsoft Office

What We Offer

  • Competitive Pay
    • Starting pay is $17 per hour
  • Benefits
    • Health and welfare benefits: Medical, Dental, Vision, and GAP Insurance
    • 401(k) Retirement Savings Plan with Employer Match

How to Apply

Visit our website at bugs.com to learn more about our company and apply for this exciting opportunity.



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