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Insurance Customer Service Representative
2 months ago
Vensure Employer Services is seeking a highly skilled Insurance Customer Service Representative to deliver exceptional service and professionalism to our clients. This is a unique opportunity to be part of a growth-focused agency where you will contribute to a collaborative environment and help drive our commitment to service excellence.
Key Responsibilities:- Provide exceptional service to clients by answering inquiries, resolving issues, and delivering policy information.
- Build relationships with clients to establish trust and maintain retention and product loyalty.
- Follow up on leads generated from inbound calls and non-renewal leads to ensure timely resolution.
- Identify cross-sell and up-sell opportunities to enhance client relationships and drive business growth.
- Maintain accurate records of client interactions and transactions, including policy quotes and rewrites.
- Respond to customer inquiries regarding policy questions, changes, billing, and updates.
- Ensure consistent and prompt communication with clients to address their needs and concerns.
- Must have a Florida 4-40 License.
- 2-20 License is a plus.
- At least 1 year of experience in the insurance industry.
