Affordable Housing Office Coordinator

2 weeks ago

Miami, Florida, United States Property Management Company Full time
Job Overview

Position Summary:

Reporting directly to the Community-Site Manager, the Affordable Housing Office Coordinator serves as the primary administrative support for one or more affordable housing properties. This role encompasses the comprehensive management and operational oversight of the property, ensuring adherence to all organizational policies and procedures while assisting the Community-Site Manager in their implementation.

The Office Coordinator is tasked with accurately computing, classifying, and documenting financial data to maintain complete financial records. Responsibilities include assisting with leasing processes, rent collection, property maintenance, and ensuring compliance with governmental regulations. The role also involves engaging with residents and community organizations to deliver essential services and support. The ideal candidate will demonstrate excellent attendance, communication skills, and the ability to foster enduring business relationships while maintaining a high level of professionalism.

Key Responsibilities:

While the following duties outline the core responsibilities of this position, it is important to note that additional tasks may be assigned as necessary.

Financial Management:

  • Maintain precise resident records, updating daily all rent, deposits, and application fees received from residents and applicants. Issue appropriate notices when necessary, such as late payment reminders or eviction notices.
  • Assist in preparing the annual operating budget and collaborate with the Community-Site Manager to adhere to budgetary guidelines.
  • Stay informed about all procedures and requirements related to accounts payable.

Marketing and Leasing:

  • Possess comprehensive knowledge of leasing processes and resident retention strategies.
  • Manage lease renewals on a monthly basis.
  • Welcome prospective clients, conduct property tours, and perform leasing duties as required.
  • Handle incoming inquiries from potential and current residents, vendors, and suppliers.
  • Maintain awareness of local market trends and conditions, contributing ideas to enhance property marketing and resident satisfaction.
  • Conduct outreach marketing weekly or as directed by the Community-Site Manager.

Administrative Duties:

  • Facilitate apartment leasing and maintain waiting lists.
  • Update required reports related to move-out notices and daily activities, providing information to the Community-Site Manager.
  • Organize and file all relevant reports, leases, and documentation.
  • Process move-ins and move-outs efficiently.
  • Manage security deposit move-out reports as requested.
  • Coordinate maintenance requests from residents and oversee routine maintenance tasks.
  • Schedule and coordinate monthly and annual property inspections.
  • Follow up with residents after maintenance work is completed.
  • Develop and implement policies and procedures as needed.
  • Communicate effectively with residents to address their concerns.
  • Collaborate with community organizations to provide services and support.
  • Maintain a positive customer relations attitude.
  • Conduct physical inspections of the property, picking up litter and reporting maintenance needs.
  • Travel between property locations as required.

General Responsibilities:

  • Perform any additional duties assigned by the Community Manager or corporate office.

Qualifications:

  • Ability to perform all functions of a Leasing Consultant.
  • Flexibility to work evenings and weekends as needed.
  • Willingness to travel for property-related business.
  • Ability to work under multiple time constraints.
  • Proficiency in computer applications.
  • Exceptional customer service skills.
  • Strong written and verbal communication abilities.
  • Capability to step in as Community-Site Manager when necessary.

Education and Experience:

  • High school diploma or equivalent.
  • Experience in affordable housing, tax credit, HUD, or rural development preferred.
  • Minimum of 3 years of experience in property management and affordable housing.
  • Strong organizational and time management skills.
  • Comprehensive understanding of local laws and HUD regulations.
  • Solid understanding of budgeting principles.
  • Computer literacy.
  • Ability to work independently and manage multiple tasks simultaneously.

Physical Requirements:

  • Must be able to travel independently for property business; a valid driver's license is required.
  • Ability to access all areas of the property, including multi-level structures, with or without an elevator.
  • Capability to work at a computer for a minimum of 7 hours daily.
  • Effectively communicate with applicants, residents, vendors, and supervisors via email, phone, or in person regarding daily operations.

Compensation and Benefits:

Competitive salary based on qualifications and experience. Benefits include health insurance, vision, dental, 401K, paid time off (3 weeks + holidays), professional development and training opportunities, and potential for growth and advancement within the company.

Bilingual candidates (Spanish & English) are required.

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