Team Lead, Aged AR Specialist

4 days ago

Franklin, Tennessee, United States Aspirion Health Resources Full time
About Aspirion Health Resources

Aspirion Health Resources is a leading provider of revenue cycle services, specializing in collecting challenging payments from third-party payers. With a strong focus on client excellence, we strive to deliver outstanding outcomes for our clients.

Job Summary

We are seeking an experienced Team Lead to guide the activities of part-time and full-time staff engaged in collections, customer service, billing, and administrative support. The successful candidate will provide expert process guidance, assist with billing and collection support, and oversee a specific team or teams.

Key Responsibilities
  • Provide training to new and existing staff members, ensuring they understand company policies and procedures.
  • Audit work of Billers/Claims Analysts to ensure accuracy, efficiency, and uniformity, and re-train staff as needed.
  • Answer team member questions, help with team member issues, and oversee team member work for quality and guideline compliance.
  • Run productivity reports daily/weekly and work with team members not meeting minimum standards.
  • Support staff in completing all assigned tasks in a timely manner by ensuring they have the resources and tools to perform their jobs.
  • Report staff progress, deficiencies, and training needs to management.
  • Coordinate with Manager/Director to prioritize assignments based on current issues and business needs.
  • Promote teamwork, remaining available to assist staff as needed.
  • Identify trends and work with the Manager for resolution.
  • Weekly reporting to manager an overview of the week and participate in AR meetings.
  • Gather and interpret data from systems and understand appropriate course of action to take and initiate time-sensitive and strategic steps resulting in payment.
  • Effectively communicate any relevant information to the Revenue Cycle Manager to either seek help in extraordinary issues or to help other team members resolve outstanding issues.
  • Lead the team in supporting ARx policies and goals, while maintaining a positive, professional attitude.
  • Work as a liaison between team members and facility staff.
  • Assist with payroll questions and Paychex time approval.
  • Assist manager with team goals and action plans.
Requirements
  • Analytical Skills: securing relevant information and identifying key issues and relationships from a base of information.
  • Organization: proactively organizes work and can assign work to staff in a timely and effective manner.
  • Communication: communicates well with hourly staff and manager levels, and can write reports, correspondence, and assist with procedure manuals.
  • Leadership: guides individuals and groups toward desired outcomes, setting high performance standards and consistently showing commitment to exceptional personal and professional values.
  • Customer Orientation: establishes and maintains long-term staff, peer, and customer relationships, building trust and respect by working in an open, honest manner while consistently meeting and exceeding expectations.
  • Tactical Execution: deploys the plans provided by the manager and/or supervisor, while offering feedback to the manager in developing the plan.
  • Policies & Procedures: articulates knowledge and understanding of organizational policies, procedures, and systems.
  • PC Skills: demonstrates a knowledge of and can be further trained on Microsoft Office applications and others as required.
  • Team Skills: operates in an environment focused on collaborative team approaches.
Education and Experience
  • Bachelor's Degree or equivalent experience required.
  • 2+ years of healthcare billing/AR experience, preferred.
  • Healthcare payor claims follow-up or accounts receivable experience.
  • Healthcare background with payor appeals experience.
  • Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
  • Remote work experience preferred.
Benefits

At Aspirion Health Resources, we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision, and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

The US base pay range for this position starts at $18.00 hourly. Individual pay is determined by a number of factors, including job-related skills, experience, education, training, etc., and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.

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