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Operations Supervisor

1 month ago

Franklin, Tennessee, United States Aspirion Health Resources Full time
Operations Supervisor Job Description

Aspirion Health Resources is seeking a skilled Operations Supervisor to lead our revenue cycle team. The ideal candidate will have a strong background in healthcare billing and accounts receivable, with experience in managing teams and driving process improvements.

  • Provide training and guidance to team members on billing and collection procedures.
  • Lead client calls and create agendas to ensure effective communication.
  • Analyze inventory and create projects to accelerate cash flow and reduce aging.
  • Assist with facility requests and ensure accuracy before sending to clients.
  • Audit work of billers and claims analysts to ensure accuracy and efficiency.
  • Address team member questions and issues, and oversee work for quality and compliance.
  • Run productivity reports and work with team members to meet minimum standards.
  • Support staff in completing tasks in a timely manner and advise management of any issues.
  • Report on staff progress, deficiencies, and training needs to management.
  • Coordinate with the Manager/Director to prioritize assignments based on current issues and business needs.
  • Promote teamwork and remain available to assist staff as needed.
  • Identify trends and work with the Manager for resolution.
  • Weekly reporting to the Manager on team performance and participating in AR meetings.
  • Gather and interpret data from systems and understand the appropriate course of action to take.
  • Effectively communicate any relevant information to the Revenue Cycle Manager.
  • Lead the team in supporting ARx policies and goals, while maintaining a positive, professional attitude.
  • Work as a liaison between team members and facility staff.
  • Assist with payroll questions and Paychex time approval.
  • Assist manager with team goals and action plans.

Requirements:

  • Analytical skills to identify key issues and relationships from a base of information.
  • Organization skills to proactively organize work and assign tasks to staff.
  • Communication skills to write reports, correspondence, and assist with procedure manuals.
  • Leadership skills to guide individuals and groups toward desired outcomes.
  • Customer orientation to establish and maintain long-term relationships with staff, peers, and customers.
  • Tactical execution to deploy plans and offer feedback to management.
  • Policies and procedures to articulate knowledge and understanding of organizational policies.
  • PC skills to demonstrate knowledge of Microsoft Office applications.
  • Team skills to operate in a collaborative team environment.

Education and Experience:

  • Bachelor's Degree or equivalent experience required.
  • 2+ years of healthcare billing/AR experience, preferred.
  • Healthcare payor claims follow-up or accounts receivable experience.
  • Healthcare background with payor appeals experience.
  • Advanced computer skills including Microsoft Office.

Benefits:

Aspirion Health Resources offers a full benefits package, including health, dental, vision, and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

The US base pay range for this position starts at $45,000 annually.