Patient Care Coordination Supervisor
2 weeks ago
Position Summary
The Care Coordination Manager plays a crucial role in enhancing patient care by acting as a key resource for clinic leadership and healthcare providers. This position is responsible for identifying patients who require services and overseeing the scheduling and planning of care, which includes annual check-ups, follow-up visits after emergency room treatment, and collaborative care initiatives.
Key Responsibilities
- Oversee staff involved in patient care coordination activities, including appointment scheduling, reminder calls, and transportation arrangements.
- Identify and prioritize patients with significant care gaps, communicating these needs to clinic leadership and healthcare providers, and following up on the actions taken.
- Establish effective tracking and reporting systems to monitor and evaluate the management of care gaps and patient outcomes.
- Develop and utilize dashboards and scorecards to assess and report on care coordination results.
- Work collaboratively with relevant personnel to ensure timely and accurate documentation of patient care.
- Assist clinic leadership and providers in managing patient appointments to optimize clinician productivity and enhance patient satisfaction.
- Deliver exceptional customer service and foster strong relationships with referral providers.
- Ensure that all patients referred to the organization are contacted for appointments promptly after discharge from referring facilities.
- Coordinate responses to inquiries from patients, referral sources, payors, and colleagues, ensuring timely and accurate communication.
- Facilitate referrals to healthcare providers and offer educational services as part of outreach efforts to address care gaps.
- Monitor performance metrics related to patient care coordination, including registration, care gaps, and outreach initiatives.
- Prepare and distribute reports on clinical care and patient coordination outcomes regularly, as directed by the Clinical Services Director.
- Identify opportunities for performance improvement, tracking progress and collaborating with providers and clinic leadership on clinical outcomes.
Qualifications
- High School Diploma or GED required; an Associate degree in business, healthcare administration, or a related field is preferred.
- A minimum of 5 years of experience in patient scheduling or a healthcare environment.
- Demonstrated ability to communicate effectively, both verbally and in writing, with physicians, therapists, community members, various agencies, staff, and patients.
- Proficiency in computer applications, including Word, Excel, and Outlook.
- Ability to maintain confidentiality at all times.
- Availability to work after hours and weekends as required.
Benefits Offered
The organization provides 11 paid holidays annually, paid time off, extended leave days, discounted services, and eligibility for loan repayment options, among other benefits.
About Us
David Raines Community Health Center is dedicated to delivering quality, accessible, affordable, and comprehensive healthcare services to all individuals. With multiple center locations and school-based facilities across several cities, we strive to fulfill our mission of providing exceptional care to our community.
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