Business Operations Director
1 day ago
We are seeking a skilled Business Operations Director to lead our depot operations and drive business results. This is a dynamic role that requires strong leadership, strategic thinking, and operational expertise.
About the Role:
As a Business Operations Director, you will be responsible for achieving depot performance through effective people leadership, customer service, safety, quality, and operational excellence. Your primary focus will be on managing expenses, P&L statements, service and distribution performance, fleet management, OSHA standards, and product/service quality control. You will also be accountable for workforce planning, training, and engagement, as well as addressing performance issues proactively.
Key Responsibilities:
• Manage depot expenses and P&L statements to ensure optimal financial performance
• Develop and implement strategies to improve service and distribution performance
• Oversee fleet management, ensuring compliance with DOT Hours of Service and OSHA standards
• Lead the implementation of systems and processes to maintain a highly engaged workforce
• Collaborate with Regional Planner and Ops Support Admin to ensure ability to meet customer demand
• Ensure customer satisfaction by resolving inquiries, incidents, and issues in a timely manner
• Proven track record in managing customer service challenges leading to mutual wins
• Strong business acumen and proven track record in achieving financial and operational results
Requirements:
• Bachelor's Degree or equivalent experience in business operations
• 3+ years of management experience, preferably in operations
• Excellent leadership, communication, and interpersonal skills
• Ability to motivate others and build high-performing teams
• Strong analytical and problem-solving skills, with attention to detail
• Self-aware, with knowledge of strengths and weaknesses, actively pursuing improvement
• Managerial courage to address poor performance and lead courageously
Benefits:
Restaurant Technologies offers a comprehensive benefits package, including professional development opportunities, competitive health care coverage, incentives, and a healthy work-life balance. We've earned recognition as a
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