Desktop Support Specialist
4 days ago
At Teksystems Careers, we're seeking a skilled Desktop Support Technician to join our team. As a key member of our IT support team, you'll be responsible for providing technical assistance to our clients and ensuring the smooth operation of our desktop systems.
Key Responsibilities:- Provide first and second-level technical support for desktop systems, including troubleshooting and resolving hardware and software issues.
- Install, configure, and maintain desktop systems, including operating systems, software applications, and peripheral equipment.
- Develop and maintain technical documentation to support IT operations and ensure compliance with company policies and procedures.
- Collaborate with other IT teams to resolve complex technical issues and ensure seamless service delivery.
- Stay up-to-date with the latest technology trends and advancements to ensure our clients receive the best possible support.
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
- 2-3 years of experience in IT support, with a focus on desktop systems and software applications.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Excellent communication and customer service skills, with the ability to work with clients at all levels of the organization.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
- Experience with operating systems, software applications, and peripheral equipment.
- Knowledge of networking technologies and concepts, including wireless networking.
- Experience with video conferencing technologies and hardware installation and maintenance.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
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