Desktop Support Specialist

4 days ago


FeastervilleTrevose PA USA, United States Teksystems Careers Full time
Job Title: Desktop Support Technician

At Teksystems Careers, we're seeking a skilled Desktop Support Technician to join our team. As a key member of our IT support team, you'll be responsible for providing technical assistance to our clients and ensuring the smooth operation of our desktop systems.

Key Responsibilities:
  • Provide first and second-level technical support for desktop systems, including troubleshooting and resolving hardware and software issues.
  • Install, configure, and maintain desktop systems, including operating systems, software applications, and peripheral equipment.
  • Develop and maintain technical documentation to support IT operations and ensure compliance with company policies and procedures.
  • Collaborate with other IT teams to resolve complex technical issues and ensure seamless service delivery.
  • Stay up-to-date with the latest technology trends and advancements to ensure our clients receive the best possible support.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
  • 2-3 years of experience in IT support, with a focus on desktop systems and software applications.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and customer service skills, with the ability to work with clients at all levels of the organization.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
Preferred Qualifications:
  • Experience with operating systems, software applications, and peripheral equipment.
  • Knowledge of networking technologies and concepts, including wireless networking.
  • Experience with video conferencing technologies and hardware installation and maintenance.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.



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