Help Desk Support Specialist

2 days ago


Pittsburgh PA USA, United States Oxford Solutions Full time
Help Desk Support Specialist

Oxford Solutions is seeking a skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be the first point of contact for customers seeking technical assistance over the phone or email.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or chat
  • Diagnose and resolve technical issues using diagnostic techniques and pertinent questions
  • Write concise and informative service tickets
  • Walk customers through the problem-solving process
  • Follow up on all tickets in a timely manner and pursue issues through to resolution
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
Requirements:
  • Associate Degree preferred or equivalent level of work experience
  • Experience in a help desk or customer support role
  • Experience using ticketing systems and writing technical support reports and documentation
  • Good understanding of computer systems, software applications, desktop and laptop computers, printers and networks
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented and cool-tempered

Oxford Solutions offers a paid training program and a competitive salary. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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