Desktop Support Specialist

2 days ago

Pittsburgh PA USA, United States Enkompas Full time
Job Title: Desktop Support Specialist We are seeking a skilled Desktop Support Specialist to join our team at Enkompas. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users. Key Responsibilities: * Provide day-to-day Service Desk support for users in the Americas region, with a focus on Pittsburgh operations. * Carry out installation, configuration, and maintenance on desktops, laptops, software, mobile devices, and printers. * Prioritize imaging, building, and shipping PCs and mobile devices, as well as desk setups onsite. * Emphasize PC refreshes and Windows 11 rollout. * Support incoming requests and incidents stemming from tickets, calls, and walk-ups. * Support executives and help with meetings, video conference equipment, and visitor guest internet access. * Troubleshoot connectivity and application issues and research and escalate as appropriate. * Maintain all corporate IT computer equipment, including inventory, safekeeping, upgrades, repairs, maintenance, replacements, etc. Requirements: * Minimum of 3 years of previous experience in a Corporate Office setting. * Ability to work onsite 5 days a week. * Proven working experience in providing help desk support. * Strong knowledge of current technologies. * Desktop, laptop, and mobile device support experience. * Microsoft Operating Systems and server-side applications. * Strong client-facing and communication skills. * Troubleshooting and multi-tasking skills. * Organized, detail-oriented, and superb customer service skills. Preferred Qualifications: * Previous experience in a Global enterprise organization. * Previous experience in a Service Desk driven by SLA/KPIs. * Strong understanding of ITIL best practices. * Strong knowledge of current technologies. * Advanced desktop, laptop, server, and mobile device support. * Advanced Microsoft Operating Systems and Applications support (Active Directory, O365, PowerShell). * Familiarity with basic networking fundamentals in enterprise WAN/LAN topology. If you are a motivated and detail-oriented individual with a passion for providing exceptional technical support, we encourage you to apply for this exciting opportunity.

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