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Field Service Operations Manager

2 months ago

Richardson, Texas, United States Pest Defense - North Texas Region Full time
Job Overview

Pest Defense - North Texas Region is dedicated to prioritizing our team members. We ensure that our employees have the necessary resources, guidance, and training to provide exceptional service to every client. Our welcoming and supportive workplace culture recognizes and rewards outstanding performance. If you take pride in exceeding customer expectations, you may be the perfect fit for our organization.

As a Field Service Operations Manager, your responsibilities will include:

  • Ensuring that daily revenue targets are met while upholding superior service standards.
  • Optimizing pest control technician routes to enhance efficiency.
  • Coordinating and reviewing daily service routes with team members.
  • Addressing customer complaints and resolving service-related issues.
  • Supporting technicians with service requests and managing overdue accounts.
  • Managing inventory of equipment, supplies, and materials essential for service operations.
  • Fostering a positive workplace atmosphere by attracting and retaining high-quality staff.
  • Actively overseeing performance and inspiring service personnel.
  • Implementing and enforcing operational procedures, preparing work schedules, and streamlining workflow for team members.
  • Obtaining and maintaining necessary certifications and licenses as mandated by state regulations and branch management.
  • Coordinating training and licensing for new service staff, ensuring ongoing certification and training for all technicians.
  • Maintaining accurate truck inventory records and conducting regular inspections.
  • Delegating tasks and reviewing work for precision and quality.
  • Keeping records of all technician vehicle licenses and pest control certifications.
  • Assisting management with additional assigned responsibilities.
  • Working weekends as needed to support the team.

Benefits of working with us:

  • Competitive salary with bonus opportunities.
  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • 401(k) plan with company matching and employee stock purchase options.
  • Paid time off, including vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and scholarship opportunities for dependents.
  • Discounts for employees.
  • Opportunities for career advancement within the company.
  • Recognition for exceptional performance.
  • A supportive work environment.
  • Bonuses for employee referrals.

Why choose Pest Defense?

  • Pest Defense is a premier pest management firm with over 25 years of experience serving homeowners and builders.
  • We utilize exclusive technology, including the innovative Taexx built-in pest control system, during home construction.
  • As an industry leader, we emphasize PEOPLE, PROGRESS, and PROFESSIONALISM.
  • The pest management sector is expanding and is resilient during economic downturns.
  • Pest Defense is a financially stable and growing subsidiary of Rollins, Inc. (NYSE: ROL), based in Atlanta, GA.

Are you prepared to contribute to our mission?

Requirements:

  • Ability to safely use a ladder within the manufacturer's weight limits.
  • Capability to lift and carry up to 50 lbs.
  • Ability to safely access crawl spaces, attics, confined areas, rooftops, etc.
  • Willingness to work in various weather conditions.

Qualifications:

  • Education: High School diploma or GED is required.
  • Experience: Less than 1 year of experience managing route-based assignments is preferred.
  • Licenses & Certifications: A valid Driver's License is required.

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all individuals, including protected veterans and individuals with disabilities.