Senior Field Operations Manager

4 days ago


Richardson, Texas, United States LockerMD Full time
Job Title: Senior Field Technician

LockerMD is seeking a highly skilled and experienced Senior Field Technician to join our team in the greater Dallas area. As a Senior Field Technician, you will be responsible for providing exceptional customer service, performing timely maintenance, repair, and troubleshooting on Luxer One systems, and collaborating with internal teams to address escalated customer service inquiries.

Key Responsibilities:
  • Provide world-class customer service and effectively communicate with all involved parties
  • Perform timely maintenance, repair, and troubleshooting on Luxer One systems with a goal of 99.9% uptime
  • Develop and manage a Wellness Check schedule for all properties
  • Support sales by evaluating properties for suitable locations, sizing, and solutions
  • Manage project lifecycle from start to finish
  • Complete installation of systems and training of on-site property management staff
  • Collaborate with internal teams to address escalated customer service inquiries for your assigned market
  • Manage inventory of supplies needed for service and installations
  • Assess properties for expansions and gain referrals for other properties
Requirements:
  • A minimum of 5 years of experience performing field work involving maintenance, support, and repair of hardware and electronic components
  • Exceptional analytical and troubleshooting skills
  • Professional and accurate communication with team and clients via email, phone, or in-person
  • Ability to work remotely and in a wide variety of environments, including construction sites, public buildings, and apartment complexes
  • Proficiency with Mac OS and Apple iOS products
  • Ability to use Google Apps
  • Strong problem-solving skills and ability to work independently
  • Ability to stand behind our core values: Take Pride and Ownership, Respond Rapidly, Be Customer Obsessed, Solutions Driven, and Do the Right Thing
Perks:
  • This is a salary position based on 40 hours per week
  • The compensation range for this position is $75,000 - $82,000 base with the potential to earn additional commission on the generation of new business opportunities
  • Expense allowance for parts and tools
  • Company vehicle for work-related travel
  • 401(k) with company match

*LockerMD does not currently offer health benefits but plans to do so in the near future*



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