Field Service Technician

1 week ago


Richardson, Texas, United States ASSA ABLOY Global Solutions Full time
About the Role

We are seeking a highly skilled Field Service Technician to join our team at ASSA ABLOY Global Solutions. As a key member of our Construction department, you will play a critical role in implementing complex proprietary computerized access control systems and various hardware and software applications.

Key Responsibilities
  • Implement complex access control systems and hardware applications
  • Provide customer service-oriented approach with a focus on understanding customer operation procedures
  • Travel extensively throughout the US, 80% of the year
  • Provide in-person training to end users after system implementation
  • Perform advanced troubleshooting on proprietary products and software
  • Exercise professional judgment to discern customer concerns and needs for complex systems
  • Collaborate with and support other departments as needed
  • Manage high-pressure situations with a professional demeanor
Requirements
  • 5-7 years of customer support or field technical experience
  • Ability to travel throughout the US (drive and fly)
  • Exceptional organizational skills
  • Conscientious professionalism
  • Excellent customer service skills
  • Strong diagnostic/critical thinking skills
  • Clear and concise written communication
About Us

ASSA ABLOY Global Solutions is a leading provider of innovative, safe, and convenient security solutions. We deliver real added value to our customers and strive to help billions of people experience a more open world. With a presence in over 70 countries, we offer products and services to our customers seeking solutions to their entrance and opening requirements.



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