Contract Operations Manager

22 hours ago


Richardson, Texas, United States Health Care Service Corporation Full time
Job Summary

This position is responsible for overseeing the production of customer-specific documents for new and existing business in accordance with corporate guidelines, underwriting policy, benefit specifications, and statutory requirements.

Key Responsibilities
  • Manage the performance, overall quality, and resource allocation to support all product lines, including key sales support components of benefit selection through booklet delivery.
  • Oversee the creation and maintenance of standard and custom booklets.
  • Implement strategies, projects, and initiatives to drive business growth and improvement.
Requirements
  • Bachelor's degree and 5 years of health insurance contract operations experience, or Master's degree with 2 years of experience.
  • Knowledge of health products and procedures, underwriting requirements, contract and funding arrangements.
  • Analytical and reporting skills.
  • PC proficiency to include Microsoft Office Suite.
  • Project management skills.
  • Customer service experience and acumen.
  • Leadership skills.
Preferred Requirements
  • J.D. degree or 4 years of experience in a leadership role with independent decision-making.
  • Knowledge of external adjudication processes.
  • Knowledge of large or national account contract specifications and processing systems.
  • Knowledge of corporate marketing practices, health insurance product lines, and Par Plan operations.
Work Environment

This position is a flex position (3 days in office, 2 days work from home) and can be filled in any HCSC office.

Equal Employment Opportunity

HCSC is an Equal Opportunity Employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued.



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