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Administrative Support Specialist

2 months ago


Arlington, Virginia, United States ICSI. Full time
Job Overview

Position: Staff Assistant
Type: W2 Contract with potential for direct hire
Location: Ronald Reagan Washington National Airport, Arlington, VA


Role Summary:

This temporary role is an integral part of the Flight Team within the Integrated Operations Division. The Staff Assistant will provide essential support to employees regarding operational, administrative, and personnel matters.


Key Responsibilities:
  • Respond to phone inquiries, address general questions, and assist visitors.
  • Support the Flight Management Staff with special projects and additional tasks as directed by a Supervisor or Manager.
  • Handle reimbursement processing, manage pilot leave administration (LTD/FMLA/MLOA/IOD), maintain personnel files, update iPads and webpages, process emergency travel requests, and manage uniform item issuance/logs, training hotel requests, parking hangtags, IDs, and SIDA badges.
  • Travel to and provide assistance at co-terminal and satellite stations as required.
  • Collaborate with various internal and external departments.
  • Complete special projects and other tasks as assigned by a Supervisor or Manager.

Required Qualifications:
  • High School diploma or GED equivalency.

Preferred Qualifications:
  • Understanding of the pilot collective bargaining agreement.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
  • Familiarity with MS Publisher.
  • Knowledge of SABRE (DECS and RES).
  • Excellent customer service skills, both over the phone and in person.
  • Ability to take initiative, prioritize tasks, work independently, and manage multiple projects simultaneously.
  • Typing speed of 25 to 49 words per minute.
  • Must pass FAA criminal background checks for unescorted access privileges to airport security identification display areas (SIDA), if applicable.

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