IT Operations Specialist

2 hours ago


Irvine, California, United States Better Debt Solutions Full time
Job Title: IT Operations Specialist

At Better Debt Solutions, we are committed to delivering exceptional service and support to our clients. As an IT Operations Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.

Key Responsibilities:
  • Provide hardware and software support to our team, including configuration, installation, troubleshooting, and resolution of issues.
  • Manage and support user onboarding, provisioning, de-provisioning, and account creation across multiple platforms.
  • Maintain and monitor network and systems infrastructure, including Ubiquiti/Unifi networks, IP VoIP phone systems, and CRM platforms.
  • Support remote work tools and cloud-based solutions, including Google Workspace, Office 365, Slack, Teams, and Zoom.
  • Troubleshoot and resolve network and infrastructure issues, including TCP/IP, DNS, DHCP, LAN, and WAN management.
  • Collaborate with internal teams and vendors to escalate and resolve critical issues.
  • Maintain accurate documentation, including system configurations, inventory, and troubleshooting guides.
  • Log and track IT support tickets using systems like Zendesk, Jira, or similar.
Qualifications:
  • Bachelor's Degree in Computer Science or a related field.
  • At least 5 years of progressive technical experience in configuration and troubleshooting, including Help Desk and IT Specialist roles.
  • Proficiency in Windows 10/11, macOS, Google Workspace, Office 365, and backup applications.
  • Strong knowledge of TCP/IP, DNS, DHCP, LAN, WAN, and network infrastructure, including Ubiquiti/Unifi switches and access points.
  • Experience with VoIP telephony systems (FusionPBX, Asterisk, FreePBX).
  • Experience managing CRM platforms and application administration.
  • Proficiency in cloud platforms like AWS, Google Cloud, or Azure.
  • Experience with ticketing systems such as Zendesk or Jira.
  • Strong troubleshooting skills for computer hardware, software, and network issues.
  • Excellent communication skills, both verbal and written, with a customer service focus.
  • Ability to work independently and in a team, with strong organizational skills and attention to detail.
Working Conditions:
  • Occasional after-hours on-call duties.
  • Some local travel may be necessary to support IT operations and projects.
  • Ability to lift a minimum of 50 pounds, adhering to occupational safety standards.
  • Driving license preferred but not essential.
Benefits:
  • Health, dental, and vision insurance.
  • PTO and Sick time
  • Opportunities for career growth and advancement.
  • A supportive and collaborative work environment.


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